FAQ for TATA DOCOMO MNP process

Q. What steps do I need to follow if I want to switch to Tata DOCOMO?

A.
• If you are a prepay customer and want to switch to DOCOMO Prepay: Walk into any of our retail outlets with a photocopy of valid  proof of address and proof of identity and a passport size photograph. Fill the subscription form  with valid 8 digit UPC code. (The UPC code can be taken from your existing operator- Simply sms "PORT <space> <10 digit mobile number which you wish to port> to 1900.
• If you want to switch to DOCOMO Postpay:You can leave your details on our website or simply call us at 1800-266-0000. Our sales executive will approach you to get the formalities done. You will need to fill the subscription form and provide our sales representative with valid proof of address & proof of identity, a passport size photograph and copy of last paid bill to your current service provider.

Q. What documents are required for a mobile number portability request?

A. You need to submit:

• Duly filled CAF form with UPC code details
• Copy of valid Address and Identity proof
• Copy of last bill paid to current service provider (in case of postpay customer)

Q. Are there any conditions to join Tata DOCOMO?

A. Everyone is eligible to join Tata DOCOMO. But there are some things you have to take care of. And hey, don't blame us! These are the rules of the Department of Telecom that apply to all operators, not just us.

• You should have completed a period of 90 days (from the date of activation of your mobile connection)with your current operator.
• You should have cleared all outstanding payments of your current Operator.
• You should have no pending request for change of ownership of the mobile number.
• Your mobile number sought to be ported should not be sub-judice i.e. under trial in a Court of Law.
• Porting of your mobile number should not have been prohibited by a Court of Law.
• There should be no ownership change request pending against the number you wish to port.

Q. I have a CDMA phone, can I PORT to switch a GSM operator?

A. Sure! But you will need a GSM compatible handset. 

Q. Can I shift my landline number to a mobile number?

A. Shifting is allowed only between mobile numbers, shifting from a landline phone is not allowed. 

Q. Can I switch to Tata DOCOMO anywhere in India?

A. Well, for now you can switch only within your existing telecom circle. For e.g. If you have a Haryana number and want to shift to another circle, say Delhi with the same number, it’s not possible. 

Q. Can my Mobile Number Portability request get rejected?

A. Yes, but don't blame us! We really want you, but your current service provider may reject the request if any of the eligibility criteria is not met. 

Q. Do I need to pay any charges for switching to Tata DOCOMO?

A. Not a small fortune, just Rs.19 along with the application form & your documents. 

Q. If my number is not successfully switched to Tata DOCOMO will the Rs.19 be refundable?

A. Ooops, well the answer is no. 

Q. I have a prepay number with current operator, can I take a postpay connection through Mobile Number Portability?

A. Yes. 

Q. What is a UPC code?

A. Sounds complicated doesn’t it? 
Well it isn’t. UPC code is an 8 digit Unique porting code which you will be required to provide to Tata DOCOMO at the time of switching to us. You need go to the write message option on your mobile and type PORT followed by your ten digit mobile number. Send this message to 1900 from your mobile phone and you will get the code. That’s it! 

Q. How fast will I get the UPC code?

A. Immediately after sending the SMS. 

Q. I have paid my bills with my current operator till my last billing cycle, there is only the unbilled
amount for current month for which my bill will only come in next billing cycle?

A. You will be required to make the pending payment once your previous service provider raises the bill to you, in case you do not pay the bill you will be liable for disconnection. 

Q. When will my number get ported after applying?

A. Soon! After you have applied and your documents have been submitted, we will send your request to your existing operator for validations, post which an intimation will be sent to you on exact time and date of switching on your mobile number. The entire process will take maximum 7 days as per timelines set by regulatory. 

Q. Will there be any disconnection of services in this process?

A. Your number will be functional throughout this process. The switchover will happen between 10 pm to 5 am to ensure your connectivity is not disrupted. However there will be a 2 hour span between 10 pm to 5 am when your services may be disrupted, this exact time would be communicated to you in advance. 

Q. Do I need to cancel my account with my current service provider?

A. Nah, don’t worry about that. Your number will be automatically terminated by your current service provider and transferred to Tata DOCOMO as part of the mobile number portability request raised by you. 

Q. Will I enjoy all existing services on your network as well?

A. Please specify that if you have ported to prepay services, you will get immediate access to Local/STD/ISD post activation. In case you have moved to postpay services Local & STD will be available immediately after activation, for ILD you will need to call our customer services desk. GPRS & Value added services will also need to be activated separately through a request to our customer services. 

Q. Do I have to replace my SIM card?

A. Yes,  and why carry old baggage? Just replace your current SIM card with a new Tata DOCOMO SIM card and get talking.

Q. Is there any penalty fee if I want to move out of Tata DOCOMO after getting switched?

A. We don’t believe in penalties. There will not be any penalty fee if you decide to move out, however you can only move out after completing 3 months with Tata DOCOMO. 

Q. In case I have applied for Mobile Number Portability to Tata DOCOMO, but change my decision, what do I do?

A. We’ll be sad but you are the master of your will. All you need to do is submit a written application within 24 hours to Tata DOCOMO. 

Q. Do I need to apply for DND (National Do Not Disturb) service after port in?

A. Yes, you can call at our contact center and give request for DND service activation. Also you may opt for the same while filling up the subscription form.

Tata Docomo Unveils New Offers For MNP

We have a reason to cheer, since the much awaited MNP (Mobile Number Portability) will be finally rolled out today in Rohtak district of Haryana. For those who are unfamiliar with MNP, let me once again tell you that Mobile Number Portability is the process by which, you can shift to another operator of your choice without changing your old number.
TATA DOCOMO is offering benefits to the customers who are switching to their network.
Ypu can find on the given link : TATA DOCOMO MNP

What is MNP??

Mobile Number Portability is the process by which, you can shift to another operator of your choice, but keep your old number.

If you have decided to  move to Tata DOCOMO from any operator, say hello to  the most transparent plans, a world-class network & responsive customer care.

With MNP , the gates to our refreshingly different land have been thrown wide open for you to enter, explore and enjoy. You can check our pockets,  insides of our shoes and even look through our hair; we have nothing to hide.  We believe in what’s fair and transparent, and we follow it to the tee. So at the slightest iota of  a doubt you can interrogate us; we won’t mind a bit, rather we’ll be glad.

As you probably know, after pioneering  pay per second which revolutionized the telecom category ,we are the first private operator to launch 3G in partnership with the world leader in 3G NTT Tata DOCOMO, Japan.  

For now, the government’s department of telecommunication has introduced MNP only in Haryana starting 25^thNov' 10.

Why TATA DOCOMO??

• We are the fastest growing young telecom brand in the country; we never stop innovating and thinking out of the box. With us every day is new.
• We don't need creams to be fair, it's in our blood. With us you will get honesty, frankness, transparency. Say hello to  the most transparent plans, a world-class network & responsive customer care.
• We are the first private operator to launch 3G in partnership with the world leader in 3G, NTT DOCOMO, Japan.
• We redefined (read shocked) competition with our pay per second tariffs and decided to let the good news spread, therefore we introduced pay per second  on STD & ISD. You can call USA and Canada @1p/sec.
• Keeping up with our mantra of doing the new we have made roaming affordable to the common man by extending the pay per second offers on roaming anywhere in India on our network.
• We don't bully you to take what you don't need. And that's why; we have pay per site, that lets you pay only for the site(s) you love @Rs.10 per site per month.
• We never ever ask you to count your friends. With BuddyNet you can bond with the whole world @1p/6sec On-Net. Be ready!
• We don't decide for you, you decide your own pick from our daily, weekly or monthly packs of  Talk-time, GPRS, music, cricket updates, night calling etc. starting at Rs.2.
• Why should anyone else  decide what song you should listen to when you call someone. With My Song hear your song when you call.
• We completely believe why should you pay for what's not your fault, that's why with us you get free Missed Call alerts in case you miss a call when you are not in coverage area or your phone is switched off.
• Fun in limit is no fun. With us you can download unlimited Call-Me tune @Rs.10 per week.
• We don't believe in making you pay for reaching out to us. Call our toll free customer care number anytime.
• When we say you are important we mean every single word of it. So why should you wait, have direct access to the customer care executive by pressing 9 anytime during the call.
• We are all ears. You can call us or online Live Chat with us, anytime. And guess what, you can access your hometown call centre even when out of town.

PrePaid Offers:

Default Offer on switching to Tata DOCOMO:

• Local On-Net calls at 1p/6sec.
• 100 MB data free per month for 6 months.

More than Full Talk Time Recharges

MRP (Rs.)	Core Talktime Benefit
100	100
200	220
300	350
400	500

3G Offers

A. Packs

MRP (Rs.)	Local/STD mins	Bundled Data
350	500	350 MB
500	750	650 MB
750	1250	1 GB
1000	2000	1.5 GB
2000	5000	3 GB

B. Free Data

Credited every month provided you have a 3G device and are in 3G network presence town.

Speed: Tata DOCOMO has network capability of providing a maximum speed of 21.1 Mbps, depending on the 3G device customer is using.

The above offers will be valid for 6 months for all customers switching to Tata DOCOMO till 31^st Dec' 10.

PostApaid Offers:

Early Bird Offer

• On-net calls @1p/6sec ie. effectively 10p/min for next 6 months.
• 100 MB data/month for 3G network for 6 months for all customers.
• Free Itemized Bill for six months.

Plan	Rental	FAT	Local Call Charges		STD Call Charges
			Tata to Tata	Tata To Others	Tata to Tata	Tata To Others
	125	1 Topping*	1p/1sec	1p/1sec	1p/1sec	1p/1sec
	149	worth Rs 149	1p/1sec	1p/1sec	1p/1sec	1p/1sec
	199	2 Toppings*	1p/1sec	1p/1sec	1p/1sec	1p/1sec

*Topping Options : 200 Local mins or 150 STD mins or 500 SMS or 100 MB data.

The refreshingly different land of Tata DOCOMO is just 3 simple steps away. An SMS, a few documents and a few days is all it takes for you to come aboard the Tata DOCOMO bandwagon!

Follow the simple instructions below or Call 1800-266-0000 and follow the guided process on the IVRS to switch to Tata DOCOMO

• For Prepay Customers
• For Postpay Customers